Privacy Policy
Privacy Policy – TCL Kenya
Last updated: [26th October 2025]
1. Introduction
At TCL Kenya (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy describes how we collect, use, disclose and protect personal information you provide when you visit or make purchases through our website tcl-kenya.com (the “Site”). By using the Site, you agree to the collection and processing of your data as set out in this Policy.
2. Information We Collect
a) Information you provide directly
Name, billing and shipping address, email address, phone number.
Payment information (processed only via secure third-party payment processors; we do not store full payment card details).
Account credentials if you create a user account on the Site.
Any other information you provide when you contact us, register for newsletters, participate in promotions or request service.
b) Information collected automatically
Device and browser information, IP address, cookies, and usage data (pages visited, items viewed, time stamps).
Location data where applicable (e.g., delivery address or device-derived location) to facilitate product delivery.
3. How We Use Your Information
We use your personal data for the following purposes:
To process and fulfil your orders, manage payments, delivery, warranty and after-sales service.
To provide customer support and respond to inquiries.
To send transactional communications (order confirmations, shipping notifications, returns and warranty communication).
With your consent, to send marketing communications about new products, promotions or surveys. You may opt out at any time.
To improve our Site, optimise user experience, perform analytics, and prevent fraud or misuse.
4. Disclosure of Your Information
We may share your personal data with:
Service providers and logistics partners acting on our behalf (delivery companies, payment processors, warranty service centres).
Affiliates or subsidiaries of TCL where needed for fulfilment or support.
Legal or regulatory authorities if required to comply with any law or protect our rights, safety or property.
Business successors in the event of a merger, acquisition, or sale of assets (subject to appropriate confidentiality protections).
5. Data Retention & Security
We will retain your personal information for as long as necessary to fulfil our contractual obligations (e.g., delivery of products, warranty period) and for a continuation of our legal obligations (e.g., tax records) or legitimate business interests (e.g., analytics).
We implement appropriate organisational, technical and physical safeguards to protect your personal data against unauthorised access, loss or destruction.
6. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies for purposes including analytics, security, customisation and marketing.
You can refuse or disable cookies via your browser settings; however, doing so may affect the functionality of the Site.
7. Your Rights
Under Kenyan data protection law you have rights including:
The right to access and obtain a copy of your personal data.
The right to request correction or updating of inaccurate or incomplete data.
The right to request deletion or restriction of your personal data, subject to our retention obligations.
The right to withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
8. International Transfers
If we transfer your personal information outside Kenya (for example to group companies or service providers located overseas), we will ensure appropriate safeguards are in place to protect your privacy rights.
9. Children’s Privacy
Our Site is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If you believe that we have inadvertently collected information of a minor, please contact us so that we may delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest revision. We encourage you to review this page regularly for any changes. Continued use of the Site after such changes constitutes your acceptance of the new policy.
11. Contact Us
If you have any questions, requests or complaints regarding this Privacy Policy or our data practices, please contact:
TCL Kenya
Email: support@tcl-kenya.com
Phone: +254705885885